Frequently Asked Questions
Who can use The Around the Clock Doc?
What is the cost?
From 6:00 A.M. to 8:00 P.M, each visit is just $39.00. After 8:00 P.M. the price per visit increases to $59.00.
Can my family use The Around the Clock Doc?
Children ages 6 months to 18 years old can be added to your account, and be evaluated by one of our providers. Individuals under the age of 18 cannot have an account of their own. Permission of the parent or guardian is required for the treatment of minors.
When can I see a provider?
The Around the Clock Doc providers are available 24 hours a day, 7 days a week, including all major holidays. A provider will be available to see you within 15 minutes after requesting an appointment.
What medical problems CAN The Around the Clock Doc treat?
Medical problems that CAN be treated are as follows: Allergies, Colds, Constipation, Depression, Diarrhea, Flu, Fever, Gout, Insect Bites, Pink Eye, Poison Oak, Respiratory Infections, Sinus Infection, Skin Infections and Rashes, Sore Throat, and Vomiting
What medical problems CANNOT be treated by The Around the Clock Doc?
Can The Around the Clock Doc call in a prescription?
The Around the Clock Doc can send electronic prescriptions to the pharmacy of your choice as long as that pharmacy participates in the e-prescribe program. Most pharmacies currently accept electronic prescriptions. However, The Around the Clock Doc does not guarantee a medication will be prescribed during a visit, and all prescribing is at the discretion of the provider.
Can I get a routine medication refilled?
The providers can refill certain routine medications including: blood pressure, diabetes, thyroid, and birth control type medications. However, the prescription will be short term and only prescribed if your current primary care provider is unavailable.
Can The Around the Clock provider prescribe all medications?
The Around the Clock Doc providers do NOT prescribe any controlled pain medications, anti-anxiety medications, controlled muscle relaxers, or sleep medications.
What if I need further care that cannot be provided online?
If The Around the Clock Doc provider decides that further care is required beyond what can be provided online, we can help you identify the most appropriate location and time frame for your follow up. This could simply mean that you need to follow up with your primary care doctor on the next business day, or it could be recommended you seek care at an urgent care facility for same day care. It is rare, but possible, that your provider may recommend you seek emergent care at the closest emergency department if your condition is considered critical. Your provider can help you locate the closest, most appropriate facility, and the best way for you to receive further care.
Can I make an appointment to be seen?
The Around the Clock Doc does not offer scheduled appointments.
Can I send information gathered at my visit to my regular doctor?
You will be provided with a visit summary after the completion of your visit.
Can Around the Clock Doc become my primary care physician?
No. All providers at The Around the Clock Doc believe in the importance of having an established primary care provider. The Around the Clock Doc providers are available to you for urgent care needs only.
How long will my visit be?
What information should I have available for my appointment?
How do I pay for my visit?
The Around the Clock Doc currently accepts all major credit cards and debit cards.
Can Around the Clock Doc bill my insurance?
The Around the Clock Doc does not offer billing for insurers.
Can I pay for my visit with an FSA, HRA, or HSA?
Our services may be covered by an FSA, HRA, or HSA account. Contact the account services for more information.
How is my personal and medical information protected?
Can my evaluation occur via telephone only?
Telephone consultations are available, however, The Around the Clock Doc providers prefer to perform your evaluation using the video conference capability within our secure online system. This allows for a more thorough evaluation of the patient and their symptoms. Children under the age of 10 must be evaluated via video conference.
What happens if I have a problem after my visit ends?
If you need to get in touch with The Around the Clock Doc for any reason following your visit you can easily contact us by emailing firstname.lastname@example.org
Do I need any special equipment to use the virtual visit app?
You do need a few basics: a computer or compatible mobile device (tablet or smart-phone), a web-cam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.